Frequently Asked Questions

Product

Where can I find the full ingredient list for each product?

Each product has it’s unique full ingredient list found in a drop down on each individual product page. 

Are Sunnies Face products paraben-free?

All Sunnies Face products are proudly paraben-free. 

Are Sunnies Face products cruelty-free?

We have never tested on animals and all our products are cruelty-free — we only test on ourselves, our friends, and our family! 

Are Sunnies Face products fragrance-free?

All our products are safe for sensitive skin and completely fragrance-free. We never use synthetic fragrances that may irritate the skin.

Are Sunnies Face products safe for pregnant women?

Sunnies Face products are safe for pregnant and breastfeeding women.

Where are your products formulated?

Sunnies Face products are formulated in Italy by one of the biggest and most luxurious manufacturers in the world for a best-in-class formula & experience.

Do Sunnies Face products work with all skin types?

Sunnies Face is formulated to work well with all skin types, but if you’d like, you can patch test our products first before fully applying. 

How do I know what shade works best for me?

Our thoughtfully created color edits are designed to be universally flattering, but if you don’t love your shade within 30 days, contact us at orders@sunniesface.com to exchange for another shade.

Do you sell Sunnies Face gift cards?

At this time, we do not offer gift cards for purchase.

Returns & Exchanges

How long will it take to process & receive my Sunnies Face order?

Orders received before 12pm PST are generally processed within the day, but in some cases, we do have a maximum processing time of 24-48 hours. Orders placed over the weekend or on a holiday will be processed the following business day. Please allow 2-6 business days for standard shipping depending on your location. 

How much is shipping?

Standard shipping is free on all orders +$30. For orders under $30, we charge a $5 standard shipping fee. We also offer $10 expedited shipping which can be selected at checkout.  

Where does Sunnies Face ship?

Sunnies Face ships to all 50 states in the United States, although we are only able to offer standard shipping to APO/FPO/US Territory addresses.

Does Sunnies Face ship Internationally?

Currently, www.sunniesface.com only ships to addresses within the United States.

What do I do if I am having difficulty tracking my package?

Having trouble tracking your package? We got you — shoot us an email orders@sunniesface.com and we’ll help you out. 

Can I edit my address after placing my order?

If you are interested in changing your address after your order has been placed, please reach out to orders@sunniesface.com and we will be glad to assist you! 

Returns & Exchanges

I need to place a return or exchange—what do I do?

Just email us at orders@sunniesface.com and we will be happy to process the exchange for you. Note that we only accept returns & exchanges made within 30 days. 

I’ve lost my return slip—what do I do?

Don’t worry, just email us at orders@sunniesface.com and we’ll generate a new one for you.

What is your return policy?

We offer exchanges or refunds within 30 days of purchase from sunniesface.com (minus the cost of shipping). To start an exchange or refund, just email orders@sunniesface.com. Make sure you have your order number or proof of purchase from sunniesface.com ready. Note: we don't accept returns or exchanges for Sunnies Face products purchased outside of www.sunniesface.com

How long does it take to process a return?

Upon receiving notification that your order has been returned to our warehouse, a refund should be issued to your credit card within 24-48 hours. 

What should I do if I receive the wrong product?

Just shoot us a note at orders@sunniesface.com and we’ll get the right products to you as soon as possible. 

Billing

How quickly will I see a Sunnies Face charge on my credit card?

Your credit card will be charged immediately as soon as your purchase is confirmed.

What forms of payment do you accept?

We accept all major credit cards as well as PayPal, Apple Pay, and Shop Pay. 

What can I do if my payment is declined?

If your form of payment is declined, please email us at orders@sunniesface.com and we will be happy to investigate.

Orders

How can I update my order after I have already placed it?

If you would like to update your order, please contact us at orders@sunniesface.com and we will be happy to help you out. 

How can I check the status of my order?

Once you place an order, you will receive an order confirmation email. Once your order is packed and shipped, you will receive a shipping confirmation where you can track your package’s location. You can also email us at orders@sunniesface.com for an update on your order.

Can I use multiple promo codes at checkout?

You may only use 1 promo or discount code per order. 

How do I cancel an order?

To cancel your order, please reach out to orders@sunniesface.com and we’ll handle the rest. 

What do I do if I accidentally canceled my order?

Not to worry! Email us at orders@sunnifesface.com and we’ll help you sort it out.

I have a question but can’t find the answer on this page. Who can I talk to?

The Sunnies Face team would be happy to answer all of your questions! For anything order-related, shoot us a note at orders@sunniesface.com. If it’s anything brand or product related, feel free to send us a message on Instagram @sunniesface or email us at hello@sunniesfaceus.com.

Distribution

Where can I shop Sunnies Face?

All Sunnies Face products in the US are exclusively available on www.sunniesface.com for now, but feel free to sign up for emails and texts from us — you’ll be the first to hear whenever a new location pops up! 

Can I be an official partner reseller of Sunnies Face?

Right now, www.sunniesface.com is the only authorized distributor for Sunnies Face products. We generally discourage our customers from buying through unofficial third-party outlets as we cannot guarantee the quality and authenticity of the products.